We are currently seeking a new colleague to join our growing team, who will play a pivotal role as our first Customer Success Representative. As part of our Customer Success team, you will contribute to shaping how our customers perceive and benefit from our products and services.
What Role Will We Trust You to Play in Our Team
As a member of the Customer Success team:
- You’ll be instrumental in comprehending the needs of our customers and their clientele, steering our product and company direction to offer unparalleled value.
- Your responsibilities will involve working with industrial data and combining data from various sources.
- You will be responsible for data visualization that would meet our customer’s needs
- You will be working closely with our customers in the pre deal and onboarding process
- You will play a vital role in assisting the customer in utilizing our product effectively, as well as championing our product within the organization.
- You will actively seek, collect, structure, and record comprehensive customer feedback
- You will work close with colleagues across various departments—including product development, business strategy, and engineering—to shape our products towards maximal value for our customers.
What experience are we looking for?
Requirements:
- Bachelor degree or relevant experience from the fields of customer success, account management or similar.
- At least two years of relevant experience.
- You are inherently curious, eager to embrace diverse challenges, especially when they demand learning new skills across various disciplines.
- Strong communication skills in English.
- You are skilled in posing strategically-sharp questions and deep listening.
- You should possess a strong technical understanding and the ability to empathize with the needs of others.
Workplace: While this role is primarily office-based to optimize team collaboration, you have the flexibility to work remotely when it doesn’t affect productivity or teamwork.
Who are you?
We are looking for individuals who are passionate about ensuring the success of our customers and find it exciting to collaborate with a diverse range of individuals in a company with a global presence and a connected, dynamic team environment. Your dedication and willingness to take responsibility are essential.
You should like to tackle different and unique challenges allowing you to quickly adapt to the diverse landscapes of our market verticals and our offering solutions.
You are available for some traveling as this role will require you to occasionally visit customers sites.
What Nortech has for you ?
- Competitive Salary, Fringe benefits and Stock-Options: We believe in fair compensations and strong incentive alignment.
- Training and Personal Development: We are committed to supporting and sponsoring training initiatives that add tangible value to your role and our company’s mission.
- Company Culture: At Nortech, we pride ourselves on fostering a culture of innovation, collaboration, and purpose. Our team is united in the vision of supporting the green-transition, pioneering sustainable solutions, and revolutionizing the industry. Join us if you share our commitment to a greener, more efficient future.
- Flextime: We focus on productivity. You’ll have the freedom and ownership to define what schedule works best for you, the team and your job requirements.
- Growth: Fresh off a successful seed funding round, we stand on the cusp of rapid expansion and increased market presence. Joining us at this transformative stage offers unparalleled potential for your own personal and professional advancement.
To get an understanding of what we can offer you, take a look at our careers page for information. https://nortech.ai/careers/.
If you believe that you can help us cultivate even stronger customer relationships and contribute to ongoing success, we would be delighted to hear from you! Join us in the journey of revolutionizing the industry!
How to apply?
If you are reading about this position on our webpage, please use the provided form. If not, head over to https://nortech.ai/careers/ to apply for this position. You can also email us your application and CV on career@nortech.ai.
