Frequently Asked Questions
At this page we’ve compiled answers to the most common questions from our clients. If you need further information, please feel free to contact us.
What does the Nortech product do exactly?
Our solution can monitor your equipment’s communication protocols either passively or actively, without disrupting existing systems. This allows you to seamlessly extract data from your assets.
The process includes collecting, analyzing, and visualizing the information, with the end goal of predicting trends, controlling your assets remotely in real time, and executing autonomous decisions driven by smart data.
How the Nortech solution can achieve the promised results?
Data is increasingly crucial in the decision-making processes across various industries. However, the ownership of this data remains a contentious issue. Our company’s expertise spans both IT and engineering, enabling us to provide precise answers to your specific questions. We are committed to ensuring that both current and future queries can be addressed with high-frequency, high-quality data.
Even if there isn’t an immediate use for your data, our solution will securely store all information in the cloud. This allows you to access the data throughout the term of your contract, ensuring long-term availability and utility.
What benefits will I get from using the Nortech service?
Our solutions provide numerous benefits, including improved operational efficiency, accurate performance monitoring, and data-driven decision-making. By transforming raw data into actionable insights, you can optimize fuel consumption, minimize costs, reduce CO2 emissions, and enhance overall equipment performance.
Is Nortech solution compatible with any equipment?
Yes, our solution is designed to connect with a wide range of equipment. We support various connection types, including but not limited to MQTT, CANOpen, MODBUS, and REST APIs, ensuring compatibility with your existing systems.
How secure is the Nortech solution against cyber threats?
Our solution is built with robust cybersecurity measures to protect your data.
We employ industry-standard encryption and security protocols to ensure that your data is safe from unauthorized access and cyber threats.
- Edge device security: access protected by multi-layered approach requiring both network and device authorization.
- Data encryption: data is encrypted both in transit and at rest using industry-standard protocols.
- Data centre security: cloud services are running on AWS which has some of the best levels of security and reliability available.
- Data durability: data is reliably stored in Amazon S3.
- Access control: we rely on state-of-the-art identity and access management protocols to guarantee that only authorized users have access to data.
How do you gather all the data from the equipment?
We connect to your equipments control system, to extract data. This data is then processed and stored securely, allowing you to access and analyze in any way you want or through our advanced visualization tools like our Performance Manager or tailor made dashboards. Our solution ensures that all relevant data is captured and stored accurately and efficiently.
Are there any hidden costs?
We offer transparent pricing with no hidden costs and no need for consultancy based projects. Our packages are clearly defined, ensuring you only pay for the features and services you need.
